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Terms & Conditions


Photographs - Videos


We may take photographs and/or Videos of your property before, during, and/or after the completion of our services. These photos will be used solely for the following purposes:

By booking our services, you automatically grant us permission to take these photographs and videos. However, you have the right to opt-out of having your property included in our marketing materials. Please notify us in writing at privacy@hygienized.au if you wish to opt-out.




Deposit structure

A deposit of 20% of the total price of the service is required for projects estimated over AUD$5000.

This will be a booking confirmation and agreement of service.

The remaining 80% is payable 7 business days from completion of the project.


50% of the deposit is non-refundable to you if the service is canceled within 24 hours of the scheduled service day. However the remaining 50% deposit will still be refunded to you as the Client.

The deposit will be refunded in full if you cancel the service outside the 24 hour window before your scheduled service date and time.


ie.: Scheduled agreed service start: Tuesday 10am = Customer Cancel by the Monday 9:59am for full deposit refund

ie.: Scheduled agreed service start: Tuesday 10am = Service Canceled by the Monday 11am, 50% deposit non-refundable, the remaining 50% is refunded to you as the Client.

Spread the cost easily!

Choose our convenient fortnightly payment plan with 0% interest for the first 60 days.

Standard interest rate applies fortnightly thereafter (currently 8% fortnightly).


Cancellation Policy for Full Deposit Refund

Our Business Insurance Cover

AUD$20,000,000 Business Public and Damage Liability Insurance.

Our esteemed insurance broker partners in Melbourne's CBD are dedicated to providing our clientele the utmost attention and seamless resolution in even the most unforeseen circumstances.

Commercial Clients

We understand that the cleaning needs of commercial properties vary significantly.

Due to the large areas involved, we provide customized pricing for commercial clients, tailored to the specific needs and size of each client's property.

Residential Clients

To ensure we continue to deliver premium exterior services, we periodically review our pricing structures and update our prices accordingly without notice.

Accepted Form of Payments

Cash - EFTPOS* - Bank Transfer - PayPal

$1.88 administrative & IT fee will apply on each Tax Invoice

*EFTPOS payment surcharge may apply